Monday, February 18, 2008

Word template, normal.dot, can still get corrupt

It had been a while since I had seen a corrupt normal.dot until yesterday. Word would only open in safe mode and I got this error in the application event log:

event id 1000

Faulting application winword.exe, version 11.0.8202.0, stamp 47420667, faulting module winword.exe, version 11.0.8202.0, stamp 47420667, debug? 0, fault address 0x008dd26c.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

All I did was delete the user's normal.dot and then it was fixed.

2 comments:

Radu said...

Thanks a lot, this was useful.

TerminatorUK said...

Excellent advice...this worked for me as well!

Could only open Word in safemode with the exact same entry in Event Viewer.

Deleted all "normal.dot" references and the problem was resolved! - many thanks!