Sunday, March 29, 2009

Receovery Storage Group cannot be removed - says users are using mailbox store

If you do a mailbox restore and use a recovery storage group, and then add users subsequently, for some reason - they are stored in the recovery storage group and not the primary information store.  And then that means you can't delete the recovery storage group because it says:

One or more users currently use this mailbox store. These users must be moved to a different mailbox store or be mail disabled before deleting this store.

ID no: c1034a7f
Exchange System Manager

To fix that, follow step 3 of the MS KB:

Friday, March 20, 2009

emailing a cab file to a Windows Mobile

Not hard at all - but it took me a while to figure out when IE was not working on a Windows Mobile phone that needed the DST update.  The phone did have activesync set up and configured, so I sent I downloaded the cab file on my laptop - sent the cab file to the phone.  Then on the phone, I had to save the file (by pressing and holding on the attachment itself) and then save it to device somewhere.  You can't run a cab file directly from email.

Then I could navigate to the file using file explorer or whatever and run it.

Wednesday, March 4, 2009

Blackberry troubleshooting with SQL issues

Today, I dealt with an issue where I ended up rebuilding my entire Blackberry Professional Express server on an SBS 2003 box.  Here is my nightmare and what I did to address it.

First, I had an existing user that got a new Blackberry.  I deleted the user from Blackberry Manager, as I had done many times before.  But this time, I could not add him bacl.  It kept telling me "User 'username' is in delete pending state on server 'servername', please recover the user before adding user to server"

As far as I can tell, there is no option to recover a user in Blackberry Professional, only in Blackberry Enterprise.  So then I read about options to delete the user from the SQL database.  I saw this for MDSE:

And I was advised to do this in SQL Express 2005:
Log on as your besadmin account and select Windows trust authentication.
Open table "dbo.UserConfig" and delete the entry where appear your old BlackBerry user.

But that didn't help either.  But somehow when I was in SQL Express in the appropriate database for the Blackberry, something got corrupted and now none of my Blackberries were working.  

To make a long story short - what I eventually did was redownload and reinstall the Blackberry Professional Express software, create a new SQL instance, and install it there.  The steps needed an SBS box are documented here and here.

Tuesday, March 3, 2009

Necessary steps in setting up a new computer

new computer setup

1) install drivers (if reformatting)
2) uninstall unnecessary programs (primarily Bing toolbar, pre-installed AV, pre-installed Office trials)
3) configure for Microsoft updates and install updates
4) connect to domain, naming computer appropriately
5) install Office
6) install updates again
7) install AV
8) configure Outlook
9) configure Outlook archiving
10) configure backup
11) set up printers
12) install miscellaneous programs - PDF995, WWAN software, Acrobat Reader/writer, NitroPDF
13) configure computer so that domain users are a member of the local administrators group
14) add/remove appropriate icons from desktop
15) copy data as necessary from previous computer - desktop, my docs, bookmarks, Outlook Address book
16) set up VPN
17) enable necessary remote access - TightVNC, remote desktop, Bomgar jumpoint, etc
18) install applicable IM client (Skype, Google Talk, etc)
19) if possible, disable WLAN card when wired connection is detected (definitely available for Dell branded WLAN cards)