It had been a while since I had seen a corrupt normal.dot until yesterday. Word would only open in safe mode and I got this error in the application event log:
event id 1000
Faulting application winword.exe, version 11.0.8202.0, stamp 47420667, faulting module winword.exe, version 11.0.8202.0, stamp 47420667, debug? 0, fault address 0x008dd26c.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
All I did was delete the user's normal.dot and then it was fixed.