Monday, September 13, 2010

normal.dotm - file is in use by another application or user

I found a user with this normal.dotm error on a Windows 7 laptop with Office 2007:



I could temporarily fix the problem by deleting normal.dotm (after closing all Word and Outlook windows) since Word would recreate the file on the next opening - but that was only a temporary fix. After looking through some things and this page:
I felt that it was a Skype or other add-in that was causing the error. I found this - which I was only able to delete when logged in as admin (not the user even though she was a local admin on that computer).


Unchecking Skype4Word seems to have fixed the problem.

6 comments:

David said...

Thanks Dave, the last option in the microsoft link you gave solved my problem. The problem caused by send to bluetooth plugin.

mark said...

Yep, same for me. Disabling the bluetooth plugin fixed the problem.

Thanks

Ben A said...

Concur: Bluetooth is a culprit (Lenovo Thinkpad).

For Word 2010 users, the link is out of date: navigate thus:

File > Options > Add-Ins > Manage: COM Add-ins > Go... > [uncheck the offender] > Ok.

lee woo said...

How can a woman be expected to be happy with a man who insists on treating her as if she were a perfectly normal human being. See the link below for more info.

#normal
www.matreyastudios.com

Cindy Dy said...

Awesome there, Great work, keep it up. I love returning back to this site and reading the quality content you always have on offer.

kieth
www.gofastek.com

Leslie Lim said...

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www.imarksweb.org