Thursday, January 8, 2015

Troubleshooting Quickbooks PDF problems

Here's a good list of steps for troubleshooting problems printing/saving to PDF in Quickbooks.  In my case, I was troubleshooting errors when saving to PDF on Quickbooks 2009 for a user.  I use the PDF repair utility and it solved the problem.
  1. Make sure you have the most current revision of your year of QuickBooks, as earlier revisions are more likely to have problems. For example, QuickBooks 2013 R6 has at least 7 fixes that directly relate to correcting PDF problems in various circumstances
  2. Try the the PDF Repair Utility from Intuit, which works through a number of different issues with the various drivers and Windows settings. This works for MOST cases.
  3. Make sure you have proper access permissions to the “temp” folder in Windows (details for how to do this are in my article on QuickBooks/Windows 8 PDF problems, which has a few additional tips).
  4. If this is QuickBooks 2011 or older, check the outline below.
  5. If all else fails, try the Intuit support site for PDF problems, which has some other things to try.

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