Tuesday, October 31, 2017

Ruckus daemon.err wsgclient errors every 5 seconds in the logs (firmware 104.0.0.0.1347)

I'm running a Ruckus R600, and I was getting errors every 5 seconds in the logs that looked like this:

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Oct  4 13:37:15 RuckusAP daemon.err wsgclient[528]: communicatorInit:364 Init connection failed, ret:124, connectRetry:86990

Oct  4 13:37:15 RuckusAP daemon.err wsgclient[528]: registration:594 Failed to init socket! ret:124 url:https://RuckusController/wsg/ap

Oct  4 13:37:20 RuckusAP daemon.err wsgclient[528]: crResloveAddrInfo:152 getaddrinfo failed, ret:-2/Name or service not known

Oct  4 13:37:20 RuckusAP daemon.err wsgclient[528]: cmrInit:138 Call 'crDefSocketInit()' failed, ip: port:443, ret:124/CR initial socket failed


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I worked with Ruckus support and found that the Ruckus was reaching out to a cloud server that it was not registered with and receiving these errors.  Ruckus said that these errors were normal and not a problem.  They walked me through the fix.  You fix it by SSLing to the Ruckus (I use Putty for this) and then log in and run these commands (the commands I'm typing are in bold):

Please login: super
password :
Copyright(C) 2016 Ruckus Wireless, Inc. All Rights Reserved.

** Ruckus R600 Multimedia Hotzone Wireless AP: 971603500291

rkscli: set scg disable
OK
rkscli: set discovery-agent
Commands starting with 'set discovery-agent' :
set discovery-agent : set controller discovery agent {options}
                 -> disable/enable
                 -- Configure Controller Discovery Agent Info

rkscli: set discovery-agent disable
OK

1 comment:

Unknown said...

Thank you very much! Just what I needed..