Showing posts with label dword. Show all posts
Showing posts with label dword. Show all posts

Thursday, January 24, 2008

Outlook not opening with "the operation failed due to an installation problem"

Interesting issue today . . .

I had a user who logged into a Win XP computer (with Office XP and Outlook 2003). When the user logged in and opened Outlook, he got this:







The weird thing is that all users (I tried several others, all local administrators) got this same error. But I know that I set up a user on Outlook about 2 months earlier. When looking in the application event log, I saw this:























After some research, it turned out that I had to add a DWord key of UserData with a hex value of 1 in HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook. So it looked like this:







And then it worked. I feel like I'm going to have to keep creating this key for all users in the future. Perhaps, I should uninstall and reinstall - but not today.